AUTHORIZATION

Return & Refund Policy

Information about using one’s refusal rights

REFUSAL RIGHTS

In accordance with the Consumer Rights Protection Law of the Republic of Latvia a Buyer can use his refusal rights and unilaterally deviate from the distance contract in 14 days time and return the product to the Enterprise that was bought in the web shop.

The established date of the refusal rights starts on the day when the Buyer has received the product.

In accordance with the 6th part of the 12th clause of the Consumer Rights Protection Law the consumer is responsible for keeping the product’s quality and safety in case of using his or her refusal rights during the 14 days time term.

The Enterprise keeps its rights to reject the buyer’s refusal rights or to withhold the compensation charge in case when the returned product is damaged, because of being inattentive or ignoring the instructions for use, as well as when the original package of the product is lost or substantially damaged.

To use your refusal rights, you have to inform us by mail or via e-mail (Shamir Association, legal address: 2, Turgeneva Street, Riga, LV-1050, phone number: +371 67791782, e-mail address: project@shamir.lv) about your decision to decline this contract.

To observe the term of your refusal rights please send your refusal notice before the refusal term ends.

If the goods purchased are defective, the Buyer must immediately, as soon as the goods have been received, contact us. The goods are not subject to return or exchange if the Buyer has failed to inform the Seller in time. By starting to use the goods purchased, the Buyer confirms that the goods meet the requirements and that the refund will not be claimed.

The goods may be exchanged for the same goods of a different size, or any other goods chosen by the Buyer. In case of exchange, we will send new goods to the Buyer once the return goods and the completed return form have been received. The costs related to the return of the goods by post or courier shall be covered by the Buyer.

SEQUEL TO THE REFUSAL

If you refuse this contract we will make you a full refund. The cost of delivery will not be refunded if the goods are rejected without reasonable justification. The costs related to the return of the goods by post or courier shall be covered by the Buyer. The refund will be made using the same payment method that you used when paying for the product (excluding when you have clearly agreed for using a different method). We can only hold up the refund until the moment we receive the product back or when you let us know that the product has been sent back and after we make sure that the product is not damaged and check on its visual condition.

You have to send or return the product/s to us without any unreasonable delay and in any case not later than in 14 days time from the day when you let us know that you are refusing this contract. The term will be observed if you send the product/s before the end of the 14 days term.

When returning the product/s the Buyer has to prove his/her identity by presenting identity documents and showing a document (receipt) that proves the purchase.

You are responsible only for the value decrease of the product if you use the product/s for other objectives than it is made for. For example, if the product/s is (visually or physically) damaged, spent or outworn (product or its component) for more than 5%.

 

THE CONSUMER CANNOT USE THE REFUSAL RIGHTS:

In accordance with Regulations of Minister Cabinet (20/05/2014) – number 255 – Regulations about distance contract in the 22nd article including IF:

  • Product price depends on financial market fluctuations that seller cannot control or influence and that can turn up in the refusal rights term;
  • Products are made following consumer’s instructions or are clearly personalized;
  • Product is visually or physically damaged and the value of the product has decreased;
  • If product has been used in the way that cannot be characterized as principle of good faith and has been used for other targets than it is supposed to.

 

When returning the product/s the Buyer has to prove his/her identity by presenting identity documents and showing a document (receipt) that proves the purchase.